Return & Refund Policy
At ZohaansCollection.pk, we want you to be satisfied with your purchase. Please read the following policy carefully before placing an order.
Eligibility for Returns
A return request may be considered if:
- You received an incorrect product.
- You received a damaged product.
- You received a defective product.
- The product has a manufacturing issue that existed when received.
Products must be returned in their original condition, unused and unworn, with original packaging, tags, and other included accessories where applicable.
Items That May Not Be Eligible for Return
Returns may not be accepted for:
- Products that have been worn, washed, altered, or damaged after delivery
- Products without original tags or packaging where these are required
- Items damaged due to misuse or improper handling
- Items returned after the applicable return period
- Products specifically identified as non-returnable or final sale
Return Request
Customers should contact us as soon as possible after receiving an order if there is an issue.
Please provide:
- Order number
- Customer name
- Contact number
- Description of the issue
- Clear photographs or videos showing the product and issue, where applicable
Our team may review the request before approving a return.
Wrong or Damaged Product
If you receive a wrong or damaged item, please contact us before sending anything back. We may require photographs or other information to verify the issue.
If the return is approved, we will provide the applicable return instructions.
Refunds
Once an approved return is received and inspected, we will determine whether the product qualifies for a refund or replacement.
If a refund is approved, the refund method and processing time may depend on the payment method used for the original order and applicable processing procedures.
Shipping charges may be non-refundable unless the return is due to an error on our part, such as sending an incorrect product or an item that arrived damaged.
Exchange
Where applicable, an exchange may be offered subject to product availability.
Return Shipping
Where the return is due to an incorrect, damaged, or defective product supplied by us, the applicable return shipping arrangements will be communicated by our customer support team.
For other approved returns, return shipping costs may be the responsibility of the customer.
Important Note
Customers should not send products back without first contacting ZohaansCollection.pk and receiving return instructions.
Contact Us
For return or refund requests, please contact ZohaansCollection.pk through the contact information provided on our website.